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{"xsrfToken":"d79ffbfd183adfce9b40475cad0b8c0975b99cef_lout","branding":{"id":"1","key":"bcs","name":"Biport wallet","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1cb0f216-fbc2-42ec-a2be-cae46cd5453d/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjYjBmMjE2LWZiYzItNDJlYy1hMmJlLWNhZTQ2Y2Q1NDUzZCI6WyJyZWFkIl19LCJleHAiOjE3NzA4OTE2NTIsIm5iZiI6MTc3MDg5MTA1Mn0.bNX9szubWBzBS-s0oF_vV_BtJmnn8zHu8Y9Idpvo9QE&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&mode=fit","logoId":"1cb0f216-fbc2-42ec-a2be-cae46cd5453d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"Korean (South Korea)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ko-KR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e86bb8c0-741b-4e28-8c1e-a7edc712eab2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NmJiOGMwLTc0MWItNGUyOC04YzFlLWE3ZWRjNzEyZWFiMiI6WyJyZWFkIl19LCJleHAiOjE3NzA4OTE2NTIsIm5iZiI6MTc3MDg5MTA1Mn0.jkR6-KR6aYJvyF_FFStgZY53WUPKdBJa4WaVjpn-sDs&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&height=300&mode=fit","bannerMediaApiFileId":"e86bb8c0-741b-4e28-8c1e-a7edc712eab2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"bcs","projectId":10024,"serviceDeskId":1,"name":"Biport wallet","description":"<p>Please use the more convenient wallet, Pockie!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"85","name":"Bridge/Swap not working","descriptionHtml":"<p>If you can't proceed with bridge or swap, please give us a detailed explanation, including the type of your cryptocurrency and at which stage the process had stopped.</p>","callToAction":"Bridge/Swap not working","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"88","name":"Cancel order","descriptionHtml":"<p>Bridge and swap process cannot be undone once you have started the process. 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If so, please give us a detailed explanation including the type of cryptocurrency and your wallet address.</p>","callToAction":"Incorrect balance","introHtml":"<p>Are you experiencing an error in your balance?</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"89","name":"Incorrect summary of my total assets","descriptionHtml":"<p>Currently, only the assets managed through the protocols we recommend are reflected in the number on the \"Manage\" page. If you are having an \"incorrect balance\" issue, please give us a detailed explanation including your asset status in reality and the number on your wallet page.</p>","callToAction":"Incorrect summary of my total assets","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"61","name":"Network information","descriptionHtml":"<p>Please leave your questions about network here.</p>","callToAction":"Network information","introHtml":"<p>Questions about network</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"94","name":"Question about DApp","descriptionHtml":"<p>Please leave any question on using a DApp on Biport Mobile here.</p>","callToAction":"Question about DApp","introHtml":"<p>*Unable to connect to DApp, DApp Inaccesible, DApp not working, etc.</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"57","name":"Question about fees","descriptionHtml":"<p>Please leave your questions about service fees here. 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If this is your case, please directly contact the onramp.</p>","callToAction":"Refunds","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"59","name":"Token Swap","descriptionHtml":"<p>If you have experienced any difficulties while using our bridge/swap service, please leave your issue here. Kindly consider bridge/swap process usually takes a long time.</p>","callToAction":"Token Swap","introHtml":"<p>Token Swap</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"24","name":"Transaction Issue","descriptionHtml":"<p>If you are struggling with a transaction issue, please give us a detailed explanation, including the type of transaction.</p>","callToAction":"Transaction Issue","introHtml":"<p>Transaction Issue</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"81","name":"Unable to buy crypto","descriptionHtml":"<p>If you can't proceed with the purchase process, please give us a detailed explanation including the name of the cryptocurrency and onramp, and the captured image of the failure message.</p>","callToAction":"Unable to buy crypto","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"56","name":"Unable to send/receive","descriptionHtml":"<p>If you are experiencing any difficulties in transferring or receiving your crypto assets, please give us a detailed explanation, including the type of your assets.</p>","callToAction":"Unable to send/receive","introHtml":"<p>Unable to send or receive</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"79","name":"Unable to verify identity","descriptionHtml":"<p>If your identity verification attempt wasn't successful, give us a detailed explanation, including the token you attempted to purchase and the onramp.</p>","callToAction":"Unable to verify identity","introHtml":"<p>Unable to verify identity</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? 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