Jira Service Management

{"xsrfToken":"40cc46627d79ffaf240fe81a799e006076778d50_lout","branding":{"id":"1","key":"bcs","name":"Biport wallet","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1cb0f216-fbc2-42ec-a2be-cae46cd5453d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjYjBmMjE2LWZiYzItNDJlYy1hMmJlLWNhZTQ2Y2Q1NDUzZCI6WyJyZWFkIl19LCJleHAiOjE3MDEyODQ5MTQsIm5iZiI6MTcwMTI4NDMxNH0.xek66F-nhRN7l6lMz-wIa7o-S_8GpCeq6ef_1rzjUoA&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&mode=fit","logoId":"1cb0f216-fbc2-42ec-a2be-cae46cd5453d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"Korean (South Korea)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ko-KR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e86bb8c0-741b-4e28-8c1e-a7edc712eab2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NmJiOGMwLTc0MWItNGUyOC04YzFlLWE3ZWRjNzEyZWFiMiI6WyJyZWFkIl19LCJleHAiOjE3MDEyODQ5MTQsIm5iZiI6MTcwMTI4NDMxNH0.yCXb31VbTtqGbeOwlhBIwTh53_6XWmqjt88M8aSMNWY&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&height=300&mode=fit","bannerMediaApiFileId":"e86bb8c0-741b-4e28-8c1e-a7edc712eab2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"bcs","projectId":10024,"serviceDeskId":1,"name":"Biport wallet","description":"Welcome! You can raise a request for Biport using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"85","name":"Bridge/Swap not working","descriptionHtml":"If you can't proceed with bridge or swap, please give us a detailed explanation, including the type of your cryptocurrency and at which stage the process had stopped.","callToAction":"Bridge/Swap not working","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"88","name":"Cancel order","descriptionHtml":"Bridge and swap process cannot be undone once you have started the process. Please leave your questions here about cancelling your transaction.","callToAction":"Cancel order","introHtml":"Bridge and swap process cannot be undone once you have started the process.","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"84","name":"Coin or Token not supported","descriptionHtml":"Currently we only have a limited range of network and cryptocurrency on the swap menu. We will do our best to expand what we can offer.","callToAction":"Coin or Token not supported","introHtml":"Currently we only have a limited range of network and cryptocurrency on the swap menu.","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"80","name":"Delayed Purchases","descriptionHtml":"If the assets you purchased do not appear on your wallet, please report directly to the onramp.","callToAction":"Delayed Purchases","introHtml":"Delayed Purchases","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"87","name":"Funds missing after Bridge/Swap","descriptionHtml":"If you've experienced a missing token or balance error after the completion of bridge/swap process, please give us a detailed explanation including \"From token\" and \"To token\".","callToAction":"Funds missing after Bridge/Swap","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"109","name":"General questions","descriptionHtml":"If you think your question or thoughts do not belong to any of the categories, please leave it here.","callToAction":"General questions","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"91","name":"Incorrect \"My DeFi Position\"","descriptionHtml":"If your \"My Position\" status is not properly updated, please give us a detailed explanation including the DeFi protocol you have used.","callToAction":"Incorrect \"My DeFi Position\"","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"83","name":"Incorrect balance","descriptionHtml":"Are you experiencing an error in your balance? If so, please give us a detailed explanation including the type of cryptocurrency and your wallet address.","callToAction":"Incorrect balance","introHtml":"Are you experiencing an error in your balance?","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[14],"key":""},{"id":"89","name":"Incorrect summary of my total assets","descriptionHtml":"Currently, only the assets managed through the protocols we recommend are reflected in the number on the \"Manage\" page. If you are having an \"incorrect balance\" issue, please give us a detailed explanation including your asset status in reality and the number on your wallet page.","callToAction":"Incorrect summary of my total assets","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"61","name":"Network information","descriptionHtml":"Please leave your questions about network here.","callToAction":"Network information","introHtml":"Questions about network","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"94","name":"Question about DApp","descriptionHtml":"Please leave any question on using a DApp on Biport Mobile here.","callToAction":"Question about DApp","introHtml":"*Unable to connect to DApp, DApp Inaccesible, DApp not working, etc.","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"57","name":"Question about fees","descriptionHtml":"Please leave your questions about service fees here. For your information, we do not charge you for using Biport Mobile, but there may be a fee charged by third-party providers.","callToAction":"Question about fees","introHtml":"Question about fees","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"92","name":"Question about Protocols","descriptionHtml":"Are you experiencing any difficulties in using \"Recommended Protocols?\" Please leave your questions or proposals about \"Recommended Protocols\" here.","callToAction":"Question about Protocols","introHtml":"Can't find favorite protocols, Not linked to a correct protocol, etc","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[15],"key":""},{"id":"73","name":"Question about Wallet","descriptionHtml":"Please leave your questions about wallet (e.g., private keys, mnemonics, custom tokens).","callToAction":"Question about Wallet","introHtml":"Question about private key, Mnemonic, custom token, etc.","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"82","name":"Refunds","descriptionHtml":"Refund is available only when the transaction has some issue: the money deducted from your account, but no cryptocurrency appearing on your wallet. If this is your case, please directly contact the onramp.","callToAction":"Refunds","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"59","name":"Token Swap","descriptionHtml":"If you have experienced any difficulties while using our bridge/swap service, please leave your issue here. Kindly consider bridge/swap process usually takes a long time.","callToAction":"Token Swap","introHtml":"Token Swap","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"24","name":"Transaction Issue","descriptionHtml":"If you are struggling with a transaction issue, please give us a detailed explanation, including the type of transaction.","callToAction":"Transaction Issue","introHtml":"Transaction Issue","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"81","name":"Unable to buy crypto","descriptionHtml":"If you can't proceed with the purchase process, please give us a detailed explanation including the name of the cryptocurrency and onramp, and the captured image of the failure message.","callToAction":"Unable to buy crypto","introHtml":"","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"56","name":"Unable to send/receive","descriptionHtml":"If you are experiencing any difficulties in transferring or receiving your crypto assets, please give us a detailed explanation, including the type of your assets.","callToAction":"Unable to send/receive","introHtml":"Unable to send or receive","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[11],"key":""},{"id":"79","name":"Unable to verify identity","descriptionHtml":"If your identity verification attempt wasn't successful, give us a detailed explanation, including the token you attempted to purchase and the onramp.","callToAction":"Unable to verify identity","introHtml":"Unable to verify identity","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":11,"name":"Service"},{"id":13,"name":"Buying Crypto"},{"id":14,"name":"Bridge and Swap"},{"id":15,"name":"Manage"}],"orderMapping":{"14":[85,88,84,87,83],"13":[80,82,81,79],"1":[109,6,1,8,7],"15":[94,91,89,92],"12":[73],"11":[73,24,59,61,57,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"acd65d9f-f540-3e23-8a68-2fef32919c14","appLinkName":"System Confluence","appLinkUrl":"https://pi-lab.atlassian.net/wiki","spaceKey":"BPCX","spaceName":"Biport CX","spaceUrl":"https://pi-lab.atlassian.net/wiki/spaces/BPCX","isServer":false},"labels":[],"projectKey":"BPCX","serviceDeskId":1,"kbLinkDomainURLs":["https://pi-lab.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BPCX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyODU1MTQsIm5iZiI6MTcwMTI4NDMxNH0.mQDKqxAAv28ZeG33Jc01AreY1qjCm_eGWRgMzKHtvpM","targetCollection":"upload-project-10024","endpointUrl":"https://api.media.atlassian.com","clientId":"d836f5d0-6885-459c-9b96-f53ba3fd99b5","tokenDurationInMins":20}},"sharedPortal":{"name":"Bifrost Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://pi-lab.atlassian.net/wiki","kbLinkDomainURLs":["https://pi-lab.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}