Bifrost Service Desk
  1. Bifrost Service Desk
  2. Crosschain Swap

Crosschain Swap

Welcome to the Crosschain Swap Service Desk. Simplify asset exchanges with Bifrost's Crosschain Swap service. Please leave your inquiries or issues here.

  • Other inquiries

    Don't see what you're looking for? Select this option and we'll help you out.

  • Bridge/Swap not working

    If you can't proceed with bridge or swap, please give us a detailed explanation, including the type of your cryptocurrency and at which stage the process had stopped.

  • Incorrect assets

    If you've experienced a missing token or balance error after the completion of bridge/swap process, please give us a detailed explanation including "From token" and "To token".

  • Report a bug

    Tell us the problems you're experiencing.

  • Cancel order

    Bridge and swap process cannot be undone once you have started the process.

  • Coin or Token not supported

    Currently we only have a limited range of network and cryptocurrency on the swap menu.

  • Suggest a new feature

    Let us know your idea for a new feature.

Powered by Jira Service Management
{"xsrfToken":"5b1ed7e1eee462746a16f1c5525bade2401b2219_lout","branding":{"id":"12","key":"ccscx","name":"Crosschain Swap","portalBaseUrl":"/servicedesk/customer/portal/12","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/12/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0f2436","headerLinkHoverBGColor":"#0f2436","headerBadgeColor":"#0f2436"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1cb0f216-fbc2-42ec-a2be-cae46cd5453d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjYjBmMjE2LWZiYzItNDJlYy1hMmJlLWNhZTQ2Y2Q1NDUzZCI6WyJyZWFkIl19LCJleHAiOjE3NDIzNjc2MDIsIm5iZiI6MTc0MjM2NzAwMn0.0RuUumI95GUIRKwPZuawTtRjOBOEaMTF5h2KsKLLXsk&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&mode=fit","logoId":"1cb0f216-fbc2-42ec-a2be-cae46cd5453d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"English (United States)"},"ko-KR":{"helpCenterTitle":"Welcome to the Bifrost Service Desk Portal","sharedPortalName":"Bifrost Service Desk","localeDisplayName":"Korean (South Korea)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ko-KR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e86bb8c0-741b-4e28-8c1e-a7edc712eab2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NmJiOGMwLTc0MWItNGUyOC04YzFlLWE3ZWRjNzEyZWFiMiI6WyJyZWFkIl19LCJleHAiOjE3NDIzNjc2MDIsIm5iZiI6MTc0MjM2NzAwMn0.xf9qRI6jmMigrhgC0ywtJjffzirhndFU2ba3r-tIdIQ&client=d836f5d0-6885-459c-9b96-f53ba3fd99b5&height=300&mode=fit","bannerMediaApiFileId":"e86bb8c0-741b-4e28-8c1e-a7edc712eab2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"12","key":"ccscx","projectId":10067,"serviceDeskId":12,"name":"Crosschain Swap","description":"<p>Welcome to the Crosschain Swap Service Desk. Simplify asset exchanges with Bifrost's Crosschain Swap service. Please leave your inquiries or issues here.</p>","portalBaseUrl":"/servicedesk/customer/portal/12","reqTypes":[{"id":"193","name":"Bridge/Swap not working","descriptionHtml":"<p>For better support, we need information regarding: Expected results, Actions that caused the error. token type, amount, wallet address, tx hash, tx input, etc. OS and version, Web browser type and version, Type of wallet (metamask, network details registered in network settings for coinbase)</p>","callToAction":"Bridge/Swap not working","introHtml":"<p>If you can't proceed with bridge or swap, please give us a detailed explanation, including the type of your cryptocurrency and at which stage the process had stopped.</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35],"key":""},{"id":"196","name":"Cancel order","descriptionHtml":"<p>Bridge and swap process cannot be undone once you have started the process. Please leave your questions here about cancelling your transaction.</p>","callToAction":"Cancel order","introHtml":"<p>Bridge and swap process cannot be undone once you have started the process.</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35],"key":""},{"id":"195","name":"Coin or Token not supported","descriptionHtml":"<p>Currently we only have a limited range of network and cryptocurrency on the swap menu. We will do our best to expand what we can offer.</p>","callToAction":"Coin or Token not supported","introHtml":"<p>Currently we only have a limited range of network and cryptocurrency on the swap menu.</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35],"key":""},{"id":"197","name":"Incorrect assets","descriptionHtml":"<p>For better support, we need information regarding: Expected results, Actions that caused the error. token type, amount, wallet address, tx hash, tx input, etc. OS and version, Web browser type and version, Type of wallet (metamask, network details registered in network settings for coinbase)</p>","callToAction":"Incorrect assets","introHtml":"<p>If you've experienced a missing token or balance error after the completion of bridge/swap process, please give us a detailed explanation including \"From token\" and \"To token\".</p>","icon":10550,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35],"key":""},{"id":"188","name":"Other inquiries","descriptionHtml":"","callToAction":"Other inquiries","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[35],"key":""},{"id":"190","name":"Report a bug","descriptionHtml":"<p>For better support, we need information regarding: Expected results, Actions that caused the error. token type, amount, wallet address, tx hash, tx input, etc. OS and version, Web browser type and version, Type of wallet (metamask, network details registered in network settings for coinbase)</p>","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[35],"key":""},{"id":"191","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[35],"key":""},{"id":"189","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pi-lab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[188,193,197,190,196,195,191]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"acd65d9f-f540-3e23-8a68-2fef32919c14","appLinkName":"System Confluence","appLinkUrl":"https://pi-lab.atlassian.net/wiki","spaceKey":"CCSCX","spaceName":"Crosschain Swap","spaceUrl":"https://pi-lab.atlassian.net/wiki/spaces/CCSCX","isServer":false},"labels":[],"projectKey":"CCSCX","serviceDeskId":12,"kbLinkDomainURLs":["https://pi-lab.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":12,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCSCX","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODM2ZjVkMC02ODg1LTQ1OWMtOWI5Ni1mNTNiYTNmZDk5YjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDIzNjgyMDIsIm5iZiI6MTc0MjM2NzAwMn0.fvyK7JyKcpvmXPZ9CNxHa2d1nLFbGPhu_MSghpDCdiQ","targetCollection":"upload-project-10067","endpointUrl":"https://api.media.atlassian.com","clientId":"d836f5d0-6885-459c-9b96-f53ba3fd99b5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Bifrost Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pi-lab.atlassian.net/wiki","kbLinkDomainURLs":["https://pi-lab.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pi-lab","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"5b1ed7e1eee462746a16f1c5525bade2401b2219_lout","baseUrl":"https://pi-lab.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pi-lab.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d836f5d0-6885-459c-9b96-f53ba3fd99b5","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"376cb0e3238d4c69ba9b71bfd4bebce2","siteDefaultLanguageTag":"ko-KR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}